What does the 2 year warranty cover?
The statutory warranty provisions in the country where the pedelec was purchased shall apply. Warranty claims must be asserted against the bicycle dealer from whom the pedelec was purchased. In order for warranty and guarantee claims to be asserted, proof of purchase for the relevant pedelec must be provided. The two-year statutory warranty only applies if registration or inspections are not carried out.
Your e-bike battery is guaranteed to maintain a minimum of 60% state of health for 2 years or a maximum of 500 charge cycles. To maintain this warranty the battery must be used in accordance with the manufacturer’s instructions and charged every 90 days as a minimum.
How can I make a claim?
In the unlikely event you receive a faulty product, please contact the EBCO support team on 01926 437 700 or email [email protected]. EBCO will arrange for your local dealer to inspect, repair or replace faulty parts under this warranty.
What is not covered by warranty or guarantee?
Please Note: Not all faults are covered by warranty. Below scenarios are NOT covered under warranty. • Stripped pedal threads. • Damage from causes other than defects in material or workmanship. For instance, damage caused by crashing your bike. • Normal wear and tear. Components may show signs of wear and tear in less than two years depending on amount of use, type of use and other conditions. Some components can be expected to reach the end of their serviceable lifespan within this time under certain use conditions. • Damage to products improperly installed or repaired. • Products that have been modified, neglected, abused or poorly maintained. • Electric bikes that have been derestricted or modified. • Punctures
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