FAQs

answers to most of your questions…

Got a question that’s not been answered here?

We’re always happy to hear from you and we’ll do our best to respond to all enquiries within 24 hours, simply email us at info@ebco.co.uk

Will I be able to replace the battery?

Yes.  With all  e-bikes from EBC the battery is removable so that in the future when the battery is not at optimum performance it can be removed, and returned to EBC for environmentally safe disposal and replacement.  EBC undertakes to carry stocks of batteries for replacement.

How quickly will the battery deteriorate?

e-bikes from EBC use the very latest Lithium Ion Battery cells predominately from leading brand supplies (Panasonic and Sanyo)  that will give an average of at least 500 full charges this translates to around 12,000 to 15,000 miles at optimum performance. -That’s an awful lot of miles on one battery! All Lithium batteries (think laptops and mobile phones) experience slight degradation year on year – this is normal and your battery will give many miles of trouble free performance.

If there is a problem with my bike how quickly and easily can it be repaired?

All e-bikes from EBC come with a five-year frame and two-year parts and battery warranty.  Should there be a warranty problem please contact the retailer that you bought the bike from

How do I get my ebike serviced?

Your e-bike can be serviced by any of our retail partners  This can be arranged by contacting  the retail partner you bought your ebike from.

How often should I get my ebike serviced?

e-bikes from EBC are designed for minimum maintenance.  However, to enjoy optimum performance and safety, regular care and service is recommended.  As a guide, average use is around 2000 miles p/a and we recommend a bike covering this kind of distance should be serviced one a year.  If you’re putting in a greater mileage then we would recommend a service interval of every six months.

How much energy is used to charge a battery?

To fully charge a battery from flat takes four to six hours,(less for part charged) which is the equivalent power used by a 100-watt household light bulb being switched on for a few hours.

Do you offset carbon emissions?

Our bikes can boast zero carbon emissions and are one of the most environmentally friendly powered modes of transport.  At EBC we do everything we can to limit our impact on the environment, which includes safe disposal of old batteries, recycling where possible and ethical sourcing.

How many miles will the battery last on each power setting?

The exact distant that can be traveled on each charge is affected by a number of variables, including rider weight, road conditions, terrain and how much pedal power is used.  All our e-bikes have a number of power settings that will also affect the battery range.  However, general power settings and battery range can be found in each product’s specifications on the individual product pages.

What is the weight with battery of each bike?

Each bike’s weight (with battery) can be found in the specifications on the product pages.

How much setting up is required?

Every  e-bike from EBC are fully assembled before  packing, but will require minimal reassembly at delivery, such as fitting pedals and handlebars.  Full instructions are included.  When you purchase and collect your ebike from an EBC  retail partner this will be done for you.

Do you have a helpline?

We can be contacted at our head office on: 01926 437700, from Monday to Friday between 10am – 4pm.  Alternatively you can email us on info@ebco.co.uk.

If I pedal harder is less electricity used?

Yes, the power draw from the motor is affected by how strenuous you pedal, your weight, road conditions and even the weather (think head winds).  The bike’s power settings control how much power is delivered, with lower modes delivering less power and requiring more rider effort whilst extending battery range.

What are electric bikes used for?

Pretty much everything you’d use a conventional bike for –  ( we’re seeing more and more usage for off road riding)  As a clean, green and enjoyable way to travel electric bikes offer a serious alternative to other forms of transport whether you are commuting, nipping to the shops or just out for a leisurely ride. They are the perfect way to get around when camping, caravanning or for use with a motor-home.

Is an electric bicycle difficult to ride and is it safe?

Most owners of electric bicycles agree that they are actually easier to ride than conventional bicycles. Certainly having power assistance when you need it most can be a safety advantage, for instance, if you are on a busy road junction with a steep incline facing you – you will now be able to pull out of that junction in a faster and much more controlled manner than you did previously on a conventional bicycle.

Operation is very straightforward simply using the pedals, brakes and gears just as you normally would; the power assistance is controlled automatically.  All our electric bicycles are supplied already fitted with the complete set of safety accessories (reflectors, mudguards and a bell) as required by British Standards.

Can I ride up hills and against strong headwinds?

Yes. Two of the main advantages of our electric bikes are that they literally flatten hills and increase your average speed when tackling inclines and headwinds. By providing a reasonable amount of pedal assistance you will be able to tackle anything from a 1 in 10 (10%) gradient to a 1 in 7 (14%) gradient without difficulty. As a new convert to electrically assisted cycling you will be amazed at the ease that your new electric bike can tackle some of the most arduous journeys.

Can electric bikes be taken on trains?

Yes, our electric bikes can be taken by train and are treated in exactly the same way as conventional bicycles.

Do I require a license, road tax, MOT or insurance?

No, in the UK Electrically Assisted Pedal Cycles( Pedelecs) are classed as bicycles so you will not need a license, road tax, an MOT test after 3 years or insurance. For peace of mind policies are available to insure your electric bike against theft and third party liability. Check out www.cycleguard.co.uk.

Do I need to pedal?

As standard our electric bikes provide power assistance automatically when the rider is pedaling; if the rider stops pedaling the power assistance will stop too.

Are cycling helmets a legal requirement?

No, not in the UK but we always recommend that you wear a cycle safety helmet when riding any type of bicycle.

What range can I expect from a full charge?

Battery range is notoriously difficult to specify with any degree of certainty since it depends on many factors (listed below).  All our ranges can be found on the bike specification pages.

Factors that decrease the battery range are:

    • Extremes of temperature
    • Heavy load (rider, baggage, parcel rack, panniers, trailer etc)
    • Headwinds, hills and rough terrain
    • Repeated stop-start
    • Adverse weather conditions e.g. Snow, wind or rain will add to the load on the battery due to weakened traction conditions.

How fast will it go?

In the UK and the rest of Europe, the legal maximum assisted speed of all Electrically Assisted Pedal Cycles (EAPC’s) intended for road use is 25kph (15.5mph). They can of course be pedaled  unassisted above this speed. Our electric bikes are equipped with a state of the art sensor that monitors and maintains the top speed of the bike automatically. As a legal requirement the motor will not assist if you pedal above 25kph (15.5mph). Outside the EU, this law varies from country to country and state to state.

What happens when I use the brakes under powered assistance?

The brakes on front motor electric bikes are equipped with an in-built safety switch that automatically disconnects motor power under normal braking; so you can slow down and stop safely without the motor working against the brakes.

How long does it take to charge the battery?

Our Lithium Ion batteries take around 4 to 6 hours to fully charge; with part-charging proportional to the full-charge time. The batteries can be charged on or off the bike; indoors or outdoors but must be protected from the weather and extremes of temperature while charging. Once the battery is fully charged the digital battery charger will automatically go into ‘trickle charge’ mode to protect the battery from overcharging.

How can I tell how much charge is left in the battery?

A charge indicator mounted on the handlebars provides a ‘fuel gauge’ view of the remaining battery charge.

Is there any carrying space?

Most of our electric bikes come complete with a rear alloy parcel rack and have the ability to fit rear side panniers. Please check individual product pages for specific bike details.

Who can ride an electric bike?

Anyone over the age of 14 can legally ride an electric bike in Great Britain.

Does the battery recharge when you are cycling?

Currently, most e-bikes do not have regeneration due to the extra cost and weight of the technology, plus regeneration will only give you about 10% of charge back into the battery at best – you take out far more than you can realistically put back into the bike from riding/rolling downhill alone.  All of our bikes get their power from the bike-mounted battery that is recharged using a standard 13 amp socket.

Some bikes have lights powered from the battery- what happens when the bike battery runs out?

The lights will continue to work as normal for several hours after the bike has stopped assisting you as powering a couple of lights takes a tiny amount of power when compared to driving a motor.

I’ve heard the government will cover some of the cost of a new bike, is this true and how does it work?

Yes it’s true!  The Cycle to Work Scheme offers through salary sacrifice a tax efficient way  of purchasing bikes s up to a maximum of £1,000 More information can be found here.

Are electric bikes UK road legal?

Yes, all the e-bikes EBC supply are road legal.

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